Cancellation Policy
Effective Date: 29.01.2025
At Aaseee, we want you to be completely satisfied with your purchase. If you need to cancel your order for any reason, please review our cancellation policy below:
1. Order Cancellation by Customer
- Before Shipment: If you wish to cancel an order before it is shipped, please contact us as soon as possible at aseethan1885@gmail.com or call us at +91 7395 863 720. We will process your cancellation request and issue a full refund, provided the order has not yet been dispatched.
- After Shipment: Once your order has been shipped or is out for delivery, it cannot be cancelled. You may refer to our Return and Refund Policy if you wish to return the product after it has been delivered.
2. Order Cancellation by Aaseee
We reserve the right to cancel any order under the following circumstances:
- Product Unavailability: If an item in your order is out of stock or unavailable.
- Payment Issues: If there is an issue with the payment processing or the payment cannot be confirmed.
- Address Issues: If the shipping address provided is invalid or incomplete, and we are unable to contact you to rectify the details.
- Fraudulent Activity: If we suspect any fraudulent activity or security concerns regarding the order.
- Force Majeure: In the event of unforeseen circumstances such as natural disasters, strikes, or any situation beyond our control that prevents us from fulfilling the order.
In the event of cancellation by Aaseee, we will notify you via email or phone and offer a full refund.
3. How to Cancel an Order
To cancel your order, please follow these steps:
- Contact us as soon as possible via email at aseethan1885@gmail.com or by phone at +91 7395 863 720.
- Provide your order number, along with the reason for cancellation, and any other necessary details.
- We will process your cancellation and notify you of the status.
4. Refund Process
- If your cancellation is successful and a refund is applicable, the amount will be credited back to the original payment method used for the purchase.
- Refunds may take 3-7 business days to reflect in your account, depending on your payment provider.
5. Non-Cancellable Products
Certain products may not be eligible for cancellation, including:
- Perishable goods: Vegetables, fruits, and any products that may spoil quickly.
- Custom orders: Items made or customized specifically for the customer.
- Open or used items: Once the product has been opened or used, it cannot be canceled or refunded.
6. Changes to the Cancellation Policy
We reserve the right to modify or update this Cancellation Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
