Refund and Return Policy
Effective Date: 29.01.2025
At Aaseee, we strive to provide the best products and services to our customers. However, if you are not satisfied with your purchase, we offer a clear and fair return and refund process. Please read our policy below for detailed information.
1. Returns
We accept returns for items under the following conditions:
Damaged or Defective Products: If the product you received is damaged or defective, please contact us within 7 days from the delivery date. We will offer a replacement or refund based on your preference. You may be asked to provide photos of the damaged product for verification.
Incorrect Product: If we have delivered an incorrect item that you did not order, we will accept the return and issue a full refund or send the correct item, based on your preference.
Quality Issues: If there are quality issues with the products (such as expired items or those not meeting expectations), please reach out to us within 7 days of receiving your order. We will assess the issue and determine the appropriate resolution.
2. Non-Returnable Items
Some products cannot be returned due to the nature of the goods. These include:
- Perishable Goods: Groceries, vegetables, and fruits, which have a limited shelf life.
- Opened or Used Products: Once products have been opened, used, or consumed, they are no longer eligible for return or refund.
3. Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at aseethan1885@gmail.com or call us at +91 7395 863 720. Provide your order number, the reason for return, and any necessary photos or documentation (for damaged or incorrect items).
Return Authorization: Our team will review your request and issue a Return Authorization (RA) if your return is approved. The RA will include instructions on how to return the item.
Return Shipping: For approved returns, we will either provide you with a prepaid return shipping label or direct you to return the item at your own cost, depending on the nature of the issue (e.g., if the item is defective or damaged, we will cover the shipping costs).
Return Delivery: Once we receive the returned product in its original condition and packaging, we will process your refund or replacement as per your preference.
4. Refunds
Refunds will be processed once the returned item has been received and inspected. If your return is approved, we will issue a refund to your original payment method. The processing time for refunds is as follows:
- Refunds will typically be processed within 7-10 business days after we receive the returned product.
- Please note that depending on your payment provider, it may take an additional 3-7 business days for the funds to appear in your account.
5. Cancellation and Refund for Orders Not Shipped
- If you cancel your order before it has been shipped, you will be eligible for a full refund to your original payment method.
- Once an order has been shipped, you will need to follow the return process to receive a refund.
6. Shipping Charges
- Shipping fees are non-refundable, except in the case of damaged or incorrect products.
- If a return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
7. Exchange Policy
At this time, we do not offer direct exchanges. If you would like a different product, you will need to return the original item and place a new order.
8. Refund for Gift Purchases
If the item was a gift and the recipient wishes to return it, the refund will be issued to the original purchaser, not the recipient.
9. Contact Information
If you have any questions or concerns about our Refund and Return Policy, or if you need to initiate a return or refund, please contact us at:
- Email: aseethan1885@gmail.com
- Phone: +91 7395 863 720
- Address: 8, Raja Complex, Sarah Tucker College Road, Perumalpuram, Tirunelveli – 7
10. Changes to the Refund and Return Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
